Our policies and commitments

Clear information. Shared responsibilities. Accountable support.

At Pawsitive Action Leeds CIC, our policies explain how we approach our work, support our community and make decisions.

They cover accessibility, assistance-dog support, canine welfare, safeguarding and the day-to-day running of PAL CIC. This page helps you find the documents relevant to you.

Accessibility, inclusion and communication

Accessibility & Reasonable Adjustments Policy

Information about accessibility and reasonable adjustments when engaging with PAL CIC.

Equality, Diversity & Inclusion Policy

Our approach to equality, inclusion and respectful treatment across our work and community.

Communication, Boundaries and Digital Wellbeing Policy

Guidance on communication, professional boundaries and digital wellbeing when working with PAL CIC.

Assistance-dog support and canine welfare

Assistance Dog Support & Ethics Policy

The principles and ethical considerations guiding PAL CIC’s assistance-dog support.

Canine Welfare Policy

Our approach to the welfare and wellbeing of dogs involved in our work.

Training & Supervision Policy

How training and supervision are addressed within PAL CIC.

Terms and Conditions

The terms applying to PAL CIC’s services. Please read the relevant terms before booking or entering into an agreement.

Safety and raising concerns

Safeguarding Policy

Information about safeguarding responsibilities and responding to concerns.

Health & Safety Policy

Our approach to health and safety during PAL CIC’s work and activities.

Lone Working Policy

Guidance on safety and responsibilities when undertaking PAL CIC work alone.

Complaints Policy

Information about raising a complaint and the process for handling it.

If you wish to raise a concern, please consult the relevant policy for the appropriate contact and procedure.

Privacy and digital activity

Data Protection and Confidentiality Policy

Information about personal data, confidentiality and the handling of information.

Digital & Social Media Policy

Guidance on digital activity and social media connected with PAL CIC.

Governance and accountability

Constitution

The document setting out PAL CIC’s purposes and governance arrangements.

Organisational Structure & Lines of Authority

An explanation of roles, responsibilities and lines of authority within PAL CIC.

Scheme of Delegation & Reserved Matters

Information about delegated decision-making and matters reserved for the relevant governing body.

Conflict of Interest Policy

Our approach to identifying and managing conflicts of interest.

Finance & Expenses Policy

Guidance on financial management and expenses within PAL CIC.

Environmental Sustainability Policy

Our approach to environmental sustainability in our work and operations.

Looking for the full collection?

The Policy Handbook brings our policies together for reference.

For individual documents, use the policy links on this page. Each document should be read in full where it relates to your involvement with PAL CIC; the descriptions here are brief introductions.

Need help finding or accessing a policy?

If you are unsure which policy applies, need help understanding a document or would like to request an accessible format, contact us.

Email: contact@palcic.org

Let us know which document you need and any access or communication requirements you would like us to consider.