Policies

Accessibility & Reasonable
Adjustments Policy

Purpose:
To ensure equitable access for disabled and
neurodivergent individuals.
Policy:

• We will make reasonable adjustments to services,
  communication, and venues.
• Sensory-friendly and mobility-accessible options are
  prioritized.
• Feedback on access needs is actively encouraged and
  responded to.
  Assistance Dog Support & Ethics

Policy

Purpose:
To guide clients ethically in training assistance dogs.
Policy:

• Support is ongoing and relationship-based.
• No guarantee of accreditation.
• Dogs must meet welfare and suitability standards.

Canine Welfare Policy

Purpose:
To ensure compassionate, force-free treatment of all dogs.
Policy:

• No aversive tools or punishment.
• Dogs must live with guardians and be consent-focused.
• Welfare is monitored regularly.

Complaints Policy

Purpose:
To respond to concerns fairly and use them to improve.
Policy:

• Informal resolution encouraged.
• Formal complaints reviewed within 14 days.
• Appeals handled by a neutral third party.
  Conflict of Interest Policy
  Purpose:
  To maintain trust and transparency in decision-making.
  Policy:
• All staff must declare personal or financial interests
  relevant to the organization.
• Conflicted individuals must abstain from related
  decisions.
• Records of declarations are maintained securely.
  Data Protection and
  Confidentiality Policy

Purpose:
To protect private data and comply with GDPR.
Policy:

• Data stored securely.
• Shared only with consent or legal requirement.
• Clients may access or amend their data.
  Digital & Social Media Policy
  Purpose:
  To represent the organization positively and safely online.
  Policy:
• Consent must be obtained before sharing images or
  quotes.
• Online content must align with the values of inclusion,
  respect, and positivity.
• No identifiable client info will be shared without written
  consent.

Environmental Sustainability

Policy

Purpose:
To minimize our ecological footprint in operations and
outreach.

Policy:

• We aim to reduce waste, travel emissions, and paper use.
• Materials and merchandise will be sourced sustainably
  where possible.
• Dog welfare remains primary—green practices will not
  compromise animal safety.
  Equality, Diversity & Inclusion

Policy

Purpose:
To provide an inclusive, affirming, and accessible
environment.

Policy:

• LGBTQIA+ and neurodivergent inclusion is core.
• Misgendering, ableism, and discrimination will not be
  tolerated.
• Adjustments are made to accommodate varied needs.
  Finance & Expenses Policy

Purpose:
To ensure ethical, transparent use of funds.
Policy:

• Records kept and reviewed quarterly.
• Reimbursements require receipts.
• Surpluses reinvested into services.

Health & Safety Policy

Purpose:
To provide a safe environment for clients, staff, volunteers,
and dogs.
Policy:

• Risk assessments are conducted for venues, events, and
  activities.
• First aid kits and emergency procedures are in place.
• Incidents are recorded and reviewed for prevention.
• Dogs must be under control and not in distress or poor
  health.

Lone Working Policy

Purpose:
To protect staff and volunteers working alone or in remote
settings.

Policy:

• Lone workers must inform a designated contact of
  location and duration.
• Carry a charged phone and emergency contact info.
• Avoid lone in-person work with vulnerable clients unless
  risk assessed.
• Check-ins at agreed intervals are required.
  Safeguarding Policy

Purpose:
To protect disabled participants, neurodivergent
individuals, and others from harm.

Policy:

• Staff and volunteers undergo DBS checks.
• All safeguarding concerns go to the Designated
  Safeguarding Lead.
• Respect autonomy and dignity of clients at all times.
  Training & Supervision Policy
  Purpose:
  To support the development and wellbeing of staff and
  volunteers.

Policy:

• Training on safeguarding, dog welfare, inclusion, and
  disability rights is provided.
• Regular supervision sessions are scheduled to reflect and
  resolve challenges.
• Feedback is welcomed and used to improve practices.

Volunteer Policy

Purpose:
To ensure all volunteers are valued, supported, and
understand their roles.

Policy:

• Volunteers will receive induction and ongoing
  supervision.
• Roles are matched to each volunteer’s strengths,
  interests, and access needs.
• Volunteers are expected to uphold the values and code of
  conduct of the organization.
• Expenses may be reimbursed with prior agreement and
  receipts.